a) What are the facilities provided by the company to their consumers?
Free Car Park
As people nowadays driving
instead of using public transportation, a large parking lot is one of the things
a shopping mall could not be short of. Car park would directly affecting a
shopping centre as if a customer is unable to find a parking, he or she would
drive away and leave the mall. So, for the purpose of safeguard, Tesco has
provided a big free parking lot for their customers in order to giving
convenience and worry free. Tesco offers their customers a parking lot with no
single cent charge, this is what makes them different compare to other companies
like Jusco, Carrefour.
Food Court
A food court is generally an
indoor plaza with the counters of multiple food choices and a self-service
dining area. Food court is one of the facilities Tesco has provided to their
customers. In Kepong Village Mall, Tesco has provided a various kind of food
choices for their customers with different races and cultures like Indian food,
Malay's, Chinese's. The average cost of a meal per person in Tesco food court
is RM8.
Information Counter
Information counter in a
shopping centre allowed customers to know further information and in details.
For example, price about goods, latest promotions, and anything customers
wanted to ask. In addition, customers able to register Tesco club card and get
rewards at the information counter.
Price Scanner
A price scanner is a scanner
which showing the price through reading printed barcodes. Tesco has provided
some price scanners at some specified places in their stores. Price scanner
able to give convenience to their customers in letting them to know the
accurate price of every products.
Online Shopping ( Delivery )
Many companies started to
using online shopping through their official websites like Domino's, Tesco,
Apple Inc as online shopping is getting more convenience and loved by Internet
users. Online shopping benefits customers in time saving, fuel saving and
convenience.
Tesco Online Shopping is the exciting new service
from Tesco. This service allows customers to order a wide range of products
from the comfort of customer's own home, and have them delivered directly to customer's
door at a time to suit.
Steps of
EShop
Start shopping!
Browse the aisles by clicking on the departments e.g. bakery. You
can then filter down to a smaller category using the filters at the top of the
page.
Tesco not
only provides fresh foods in their delivery but as well as grocery, baby
products, drinks, household products and everything you need.
Put
everything you wants into your trolley just like how you did when in
supermarket.
Choose your time slot！
There are delivery slots available in 2-hour delivery windows.
These are available from 10am to 10pm, 7 days a week. Customers can order their
shopping up to 3 weeks in advance.
Select your payment type!
For the
payment, customers can pay at the door by card including Visa, Master and Debit
Cards. In this case customers will not be charged for their shopping until
after it has been delivered. Unfortunately Tesco will not accept the cash as
payment for customers shopping, this is because Tesco Customer Delivery
Assistants cannot carry cash with them due to safety reasons.
Receive your shopping!
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